• Generate comprehensive documentation, encompassing diagrams of application setups.
• Maintain records, issue resolution, and oversight of client applications.
• Offer support for client application inquiries, collaborating with clients and suppliers for issue resolution.
• Work closely with the department team on the conceptualization, blueprinting, advancement, deployment, and testing of new applications or improvements to existing ones.
• Support the team in planning and implementing updates and service packs for client/server software.
• Uphold support for vital applications such as Workplace, PMWeb, Prophix, and ARC GIS, along with various other software platforms.
• Assist in onboarding and instructing end users on all modified and new systems.
• Maintain seamless communication channels with the Manager to ensure cohesive operations.

Requirements:

• Bachelor’s degree in IT, Business or in  relevant  field with a minimum of 7 years of experience.
• Proven experience implementing Dynamics ERP solutions.
• Proficiency  in managing Microsoft Dynamics GP, Business Central, CRM, Houdini, Sage, Counterpoint, and ESRI ArcGIS.
• Technical knowledge & experience in Microsoft Azure, Citrix, Windows, Active Directory, DNS, MS SQL, PowerBI, and Power Automate.
• Experience with POS systems, SharePoint Online, and related components is a plus.
• Strong problem-solving skills with attention to detail.