• Handle customer IT service inquiries and offer assistance both onsite and remotely.
• Act as a primary technical escalation contact for the Helpdesk team.
• Support client discovery visits, facilitate new client onboarding, and contribute to project and service rollouts.
• Maintain documentation and deliver technical training and knowledge sharing to both internal staff and clients.
• Ensure top-tier customer satisfaction and maintain quality standards across all operations.
• Collaborate closely with the sales team to pinpoint and capitalize on sales prospects.
• Effectively manage time and maintain precise activity logs within the Service Desk system.
• Undertake additional engineering support responsibilities as delegated by management.

Requirements:

• A minimum of 3 years of experience in professional services role or equivalent.
• Familiarity with managing tickets, prioritizing tasks, and escalating issues within a Service or Helpdesk setting.
• Proficiency in handling solutions and collaborating with vendors like Microsoft Cloud, HPE Servers/Storage, VMware Virtualization, Veeam Backup/DR, or Cisco/Aruba/Fortinet Networking.
• Possession of relevant professional vendor certifications is an added advantage.

  Salary: US$48,780 – US$73,170 plus benefits.